Return & Refund Policy

We hope you love your PAOPE pieces. If something isn’t quite right, we’re here to help.

Returns

We offer FREE returns within 14 days of delivery on eligible U.S. orders purchased at regular price.

To qualify for a return, items must be unworn, unwashed, unused, and in their original condition, with all original tags attached and packaging included.

Items purchased at a discounted price are considered Final Sale and are not eligible for returns or exchanges, except where required by law.

How to Start a Return

To request a return, visit our Returns Portal and sign in using the email address associated with your order.

Once signed in:

1. Go to your order history.
2. Select the order you would like to return.
3. Click Request return.
4. Select the item and follow the instructions to submit your request.

Once your return is approved, we’ll provide a prepaid return shipping label and instructions on how to send your package back.

Please do not send items back without an approved return request.

Free Return Shipping

We offer complimentary return shipping on eligible U.S. orders purchased at regular price.

Once your return is approved, PAOPE will provide a prepaid shipping label at no additional cost.

Return shipping is covered by PAOPE for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, contact us at contact@paope.store as soon as possible.

We’ll review the issue and work with you to make it right.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Items purchased at a discounted price, including promotional offers, seasonal sales, and Black Friday discounts.
• Items marked as Final Sale.
• Items that have been worn, washed, or used.
• Items without their original tags or packaging.
• Gift cards.

All discounted items are considered Final Sale. No returns or exchanges will be accepted on these purchases, except where required by law.

If you receive a damaged, defective, or incorrect item, please contact us so we can assist you.

Exchanges

We do not offer direct exchanges at this time.

If you’d like a different size or color, you may request a return for an eligible item and place a new order.

Items purchased at a discounted price are not eligible for exchanges.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping charges are non-refundable, except where required by law or when the return is due to an error on our part.

Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@paope.store.

Questions?

If you have any questions about returns or refunds, please contact us at contact@paope.store.

We’re always happy to help.